Welcome to Miller, Ross & Goldman

To Our Highly Valued Clients

We Extend Our Unwavering Commitment  & Gratitude

Thank you for your interest in having Miller, Ross & Goldman protect your company's financial interests. As the global leader in successful collections performance over the past 3 decades, our firm is committed to providing our Clients with consistent results, that will meet and exceed your company's needs and expectations.

We're excited to announce, that Miller Ross & Goldman is now an Altus Affiliate, which has expanded our capabilities and effectiveness for valued Clients like you ten-fold, now with over 200 certified commercial collectors, our in-house collection law firm, and an even broader national network of proven, licensed investigators and collection attorneys.

If you have several, dozens, or even hundreds of past-due accounts to assign, you can use our template, or provide your own Excel spreadsheet, using our template as your guide, to illustrate the fields of information we require.

By the way, your legal, IT, and accounting staff will be very pleased to know that our firm is SOC 1 Type II, SOC 2 Type II and PCI DSS 3rd Party Certified. Collectively, that means, that Miller Ross & Goldman, is in full compliance with the very highest standards of data privacy, security, and operational integrity. In short, our clients can rest assured that when their data is in our possession, the safeguarding mechanisms in place to protect against unauthorized access are truly the most stringent measures in existence.

Shortly after your initial past-due customers have been assigned for collections, our Client Services team will send you an invitation to access our Client Portal, which is the most robust and transparent platform ever developed. From the very first time you log in, prepare to be stunned, with instant, real-time custom reports, a detailed record of all actions taken, copies of every email and letter sent, and, full access to recorded collection calls!

I. Placing New Business For Collections From Our Website Form

Click here to place accounts for immediate collection from our website

Don't wait to assign your company's past-due A/R accounts for immediate collection when any 2 of the following 4 conditions are present:

• Your customer is past-due 90 days or more
• You've received no response from your past-due customer after 2 contact attempts
• Your customer has committed 2 or more broken payment promises
• Your past-due customer makes unreasonable payment term requests or demands

Please include available documents supporting each collection assignment, such as:

• Legible copies of invoices, PO’s and statements
• Contract, credit app or other agreement, if applicable
• Personal guarantee or promissory note
• Proof of delivery, bills of lading, packing slips, driver receipts, signed tickets etc.
• Returned checks, declined or disputed credit card info
• Conversation logs if available
• Copies of emails, texts, faxes and letter correspondence
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II. Placing New Business For Collections From Our Amazing Client Portal

1. Login to the client portal here: https://armstrong.trustaltus.com/client/login?ec=302&startURL=%2Fclient%2Fs%2F
2. Head to the “Place Accounts/Ask a Question” tab and click the “New” button in the upper right corner.
3. To place a single account, select the Account Placement” option and fill out the worksheet. OR select “Upload Placements” to upload an Excel spreadsheet.
4. Whichever option you choose, you will have the ability to upload supporting documents for each past-due customer. Once you fill out the respective forms and click “Save”, an “upload file” option will appear. Please link to the folder on your computer that contains all relevant invoices. If you are assigning several customers, please be sure to separate documents in their own folders. Please name folders the same as the company names you’re placing for collection.
5. Once submitted, you can consider the accounts successfully assigned to us for collection!
6. To upload documents to any debtor after placement, simply click on the Debtor Case #, then "Collector Notes" and "Add Files".

III. Important Reasons To Immediately Contact Our Office

If your indebted customer or their attorney contacts your office for any reason whatsoever, it is extremely important that you:

• Advise them that the matter is “out of your hands” and refer them back to our office
• Please DO NOT discuss the debt. Doing so will only undermine our efforts on your company's behalf.
• Report all payments or credits applied to us promptly
• You receive any of the following:
• Notices of: Bankruptcy, Receivership, Dissolution, Lien, Levy, Auction, Seizure, Death

If you have any questions, comments or concerns, please click here to contact our office!