"I had to write this letter to tell you
how much I appreciate your excellent commercial collection services.
In addition to traditional collections, your expertise in credit
management has been invaluable to our company. All in all,
this is one area of the business that I know is being handled as
efficiently and effectively as possible. Miller, Ross & Goldman
is a true partner." Lori G., Chief
"I felt compelled to write you and let you
know how relieved and excited we are to have finally found a
commercial collection agency that actually performs above our
expectations. I've been a credit manager for many years
and have dealt with many collection agencies. You're the
only one that promised us the moon, sun and stars, and actually
delivered! Our experience with other debt collectors has
been frustrating based both on their poor performance and their
knowledge of the rental services industry, or lack thereof.
Your ability to "speak our language", quickly and efficiently
get to the root of the issues hindering payment, and produce a
successful outcome in a short amount of time has been an
uplifting and rewarding experience for us. If there is
anything I can ever do to assist you with other potential client
relationships, especially in the rental services industry,
please don't hesitate to ask." Carol R.,
"I would like to take the time to thank your
firm for its' outstanding results on our commercial collection accounts.
I can tell you that we have been very pleased with the
expeditious collection of our past-due customers. The
professionalism and eagerness that has been exhibited by your
staff is exemplary and we look forward to doing continued
business with Miller, Ross & Goldman."
Jennifer. N., Collections Director
"I just wanted to tell you how excited our
Commercial Division is about your staff's continued collection
success with our accounts. We're blown away! We've
used several collection agencies before Miller, Ross & Goldman
and you guys are far exceeding their results, as well as our
expectations. Keep it up! I'll spread the word every
chance I get!" Jeff H., Collections
"I would like to thank you for the collection
services you have provided us with. This was the easiest
process of collections we have ever experienced: very timely
with great communication and understanding. You have done
a marvelous and painless job for us. We will certainly use
Miller, Ross & Goldman in the future and refer our friends and
associates." Felix and Mila B., Owners
"Thank you for your recent advice on our
unique situation. It is certainly reassuring to
know that we have a trusted resource that is quick to respond to
our needs. Combined with the recent collection you made on
our behalf, your firm has a perfect record with us. We
appreciate your professionalism and timeliness and will
certainly contact you when future needs arise."
Tim N., Controller
"Thanks so much for taking over the most
difficult part of our business - collecting bad debts!
You've taken the misery out of facing these problems, and in
fact make it a good experience when we call on your services because we know the money will come back to us.
Bad debt collection is just part of the business now. Thanks for
making it as painless as possible."
Brian S., Owner
"I just wanted to take a minute to thank you
for the excellent level of service that Miller, Ross & Goldman
has provided to us. After many frustrating years of
dealing with mediocre commercial collection firms, we're so happy that we
found you! Your staff's ability to handle virtually every
single past-due account we've ever sent you is absolutely
amazing...you do you do it? That's okay, you don't really
have to tell me, just keep doing it! Should you ever need
a client reference from me, please don't hesitate to ask.
You've done a great job making my job easier , so if I can help
you with any potential clients, I'm happy to."
Cheryl D. CFO
"Miller, Ross & Goldman is the only
commercial collections firm our company has found that truly delivers what
they promise. We've used 6 other collection agencies and 2
attorneys before being referred to MRG by another satisfied
Client. We made the mistake of choosing a vendor solely
based on fees. What a mistake! We learned quickly
that 18% of $0 is $0! It's amazing what happens when you
find true professionals to support your business."
Martha A., Credit Manager
"I have to say, in the beginning I was very
reluctant to involve a collections firm. I had a client
who owed me a substantial amount of money, but was keeping
up-to-date on all current projects. In addition, the
business owner is a good friend. I was concerned that to
pursue the past-due balance could spoil our current business
relationship and jeopardize being considered on any future
projects. Our worse, I could lose a good friend.
When I spoke with Mike Ross at Miller, Ross & Goldman, he
assured me that this was their "niche", and they specialized in
salvaging business relationships. This was a relief to me,
by only time would tell if this could actually be accomplished.
Mike negotiated a realistic resolution for both of us.
But, most important, he impressed both me and my friend/business
associate. In fact, my friend actually went out of his way
to tell me how respectful Mike was in negotiating this deal.
I am now talking with my friend again, and still doing business
with his company. I feel our relationship , both business
and personal, has improved tremendously now that I have no
resentments to carry. Thanks for giving me closure to this
chapter of my life so I can focus on moving on!"
Mark G., Owner
"I would like to commend you for the
excellent collection services you have provided to our company.
Your firm produces good results at reasonable rates
in a very timely manner. We will certainly use you in the
future and refer you to any friends/associates."
David S., CFO
"I was a little skeptical about using an
outside firm to help us with our problem Accounts Receivable,
but after a very successful trial run and exceptional results
since then, we remain extremely pleased with Miller, Ross &
Goldman. We now use MRG on all our past-due accounts
without hesitation. I am most pleased by the ease of
contacting Mike when I have a question or need information.
MRG has my highest recommendation." James S., Owner
"I would like to thank you for the
outstanding collection performance you have provided to our
company. Being new to outsourcing, I had heard all the
horror stories involving 3rd party collections. That being
said, working with Miller, Ross & Goldman has been great.
Communications with us has been fantastic. So far, thanks
to MRG, we've been able collect on many accounts I never thought
were recoverable. You have done a marvelous and painless
job for us. We will certainly use Miller, Ross & Goldman
exclusively in the future and happily refer our friends and
associates." Dirk S., Accounting Manager
"Mr. Mike Ross, as nervous as I was
about turning over our sizeable collection accounts to your
company, you and your staff have done an excellent job proving
our decision was justified. I'm amazed at how quickly
you've learned to speak our language even on fairly complex
issues. We're most impressed and have referred your
company to several of our business partners. Keep up the
great work because we know we'll need you at least until this
economy straightens out." Steven T., President
"In my long career in corporate credit
management and my many experiences with collection agencies and
collection attorneys, I have never felt compelled to write a
performance-based letter of appreciation. Until now! I
must say, after several years of consistently exceptional
performance, Miller, Ross & Goldman continues to "wow" us. Your
expertise in the successful recovery of so many of our past-due
accounts all over the U.S. has been nothing short of remarkable.
The fact that you've implemented successful collection
strategies on such a broad range of situations has proven
time-and-time again that my decision to hire MR&G has indeed
been a key factor in preserving the financial performance of our
distressed A/R. Please let your entire staff know how much we
appreciate all their hard work. If this letter would be helpful
in your efforts to develop new client relationships, please feel
free to distribute at your discretion. Thanks and keep up the
incredible work!" Kim B., Corp Credit & Collections
"I just wanted to take a minute to tell you
how pleased we are with your response to our collection need. We
thought it would take months to resolve this claim, but you
resolved the situation within a week, and sent us our check
within a month! You blew our expectations out of the water! Even
though we had only one claim, you treated us like we were your
most important client, and kept us updated every step of the
way. I would recommend Miller, Ross, and Goldman to anyone who
wants a strong partner for their collection efforts!" Kim G.,