Frequently Asked Questions

1. How does your Debt Collections service work?

2. How long will it take for you to collect ?

3. I'm concerned that if I use your service, I might alienate my customers.  Feedback?

4. How long should I wait before I utilize your service?

5. What is the process if you can't collect and a lawsuit is necessary?

How does your Debt Collections service work?

In two words, extremely well!  Of course we know that's not the answer you wanted so please read on.  Clients can submit their B2B (Business-to-Business) accounts using our Express Placement Form on the right side of this page, or click here for our multiple account placement form.  In either case, upon submission, instructions will follow on providing the necessary documents supporting the debt to our office, including invoices, purchase orders, credit applications, etc.

Our fees are contingency based only, which means we're only paid upon successful collection of your accounts.  Please click here to review our fee rates.

Our staff will utilize a combination of diligent telephone contact, in depth skiptracing techniques, strategically timed letter, fax and email campaigns, face-to-face contact and local attorney demand letters when indicated.  We can also facilitate formal legal action in all 50 states when necessary.  Please click here for an overview of our collections process.

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How long will it take for you to collect ?

Although there are many factors which may result in a slower than ideal resolution, in most cases our collection efforts will yield positive results within 10-30 days.  We can often recover accounts within just a few days from placement provided they're placed with us in the earlier stages of delinquency. 

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I'm concerned that if I use your service, I might alienate my customers. Feedback?

I can't express enough what an enormous, financially devastating and potentially unrecoverable outcome this opinion may have on your business.  In our more than 2 decades of experience in this industry, we've received thousands of account placements, worth millions of dollars, that were placed too late.  Customer phone numbers were disconnected, bankruptcies had already been filed, the decision to shut down had already been made, the customer's business assets had been acquired by another company and liabilities to unsecured creditors would remain unsatisfied, etc.  Often our window of opportunity to successfully leverage payment had expired just days or weeks before the now worthless account was placed with us.

I think you'll agree that any company could potentially alienate a customer for many reasons.  A customer may become dissatisfied due to just one of many aspects of their experience failing to meet their needs, hopes or expectations in some way.  But if any customer fails to pay as agreed for the goods or services your company provides, and your reasonable attempts to collect have failed, than hiring a qualified professional that has the expertise and resources to get the job done should be a risk you're willing to take. Yes, a customer may get upset for being sent to collections, but few people are happy-go-lucky in the midst of a financial crisis.  Anger and frustration are par for the course, but are emotions that often precede positive steps toward a resolution.

That being said, we completely understand, and are sensitive to your desire to maintain solid business relationships with good customers who may only be experiencing a temporary financial setback.  We always strive to conduct our efforts in a manner that serves to preserve and even elevate your customer relationships.  We often receive compliments from client customers, many of which have also become clients after satisfying their debt.

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How long should I wait before I utilize your service?

If a customer is late more than 60 days and isn't communicating with you, you shouldn't wait any longer to place the account with us.  Customers who are communicating their intentions to pay, yet still become 90-120 days past-due should be placed for collections immediately, certainly at no more than 180 days delinquent.  Although we often recover accounts well over a year past-due, waiting too long to place an account can be a costly error in judgment.  Click here for published collection statistics.

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What is the process if you can't collect and a lawsuit is necessary?

Although the majority of claims placed with us for collection will be recovered without the need for legal action, sometimes a lawsuit may be necessary to protect your financial interests.  Please click here for details on how these claims are handled.

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